Refund policy

At Heritage Rani 1948, we take immense pride in the quality of our handcrafted Sungudi and cotton sarees. Each piece undergoes a rigorous quality check before dispatch. However, we understand that issues may occasionally arise.

1. Eligibility for Returns

To maintain the hygiene and exclusivity of our textiles, we only accept returns under the following conditions:

  • Manufacturing Defects: Any structural damage to the weave or fabric. (Note: Our Sungudi and cotton sarees are handcrafted. Minor irregularities, such as slight weave inconsistencies or dye spots, are hallmarks of authentic handloom and are not considered defects).

  • Incorrect Item: If you received a saree different from the one ordered.

2. The 48-Hour Return Window

  • Strict Timeline: All return requests must be initiated within 48 hours of the delivery time recorded by our courier partner.

  • Expiration: Requests made after this 48-hour window will unfortunately not be eligible for a return or refund.

3. How to Initiate a Return

To start a return, please email senonviswak@gmail.com with the following:

  1. Subject Line: Return Request - [Order Number]

  2. Clear Photographs: High-resolution images of the saree highlighting the defect or showing the incorrect item received.

  3. Reason for Return: A brief description of the issue.

4. Return Shipping Process

Once your return request is approved via email, you must ship the product back to our Madurai facility:

  • Return Address: 244 Kamarajar Salai Madurai Main Road, Madurai, Tamil Nadu, 625009, India.

  • Shipping Responsibility: The customer is responsible for arranging and paying for the return shipping. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

  • Mandatory Requirements: The returned saree must be in its original condition and include:

    • The original Brand Label intact.

    • All Price Tags attached.

    • Proof of Purchase (Invoice/Bill).

    • The saree must be packed securely in its original packaging 

5. Non-Returnable Conditions

We cannot accept returns or provide refunds if:

  • The saree has been used or worn.

  • The Blouse Piece has been cut or detached from the saree.

  • The blouse has been stitched or altered.

  • The product is returned without the original brand tags and labels.

6. Inspection and Refunds

  • Quality Check: Upon receiving your return at our Madurai shop, our team will inspect the saree to ensure it meets the return criteria.

  • Approval: If approved, a Full Refund will be processed back to your original payment method (bank account/card).

  • Timeline: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank's processing times.